1. Returns

• You have 7 days from the date of delivery to request a return.
• To be eligible for a return:
  • The item must be unused, unopened, and in its original packaging
  • The product must be in the same condition as received
  • Proof of purchase (receipt or order confirmation) is required

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Personal care, skincare, or wellness items once opened
• Items purchased on sale or discount (unless damaged or defective)
• Gift cards (if applicable)

3. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us within 48 hours of delivery.
• Provide clear photos or videos as proof.
• We will arrange a replacement or refund after verification.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued via:
  • Original payment method, or
  • Bank transfer (if applicable)

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping fees are non-refundable.

6. Exchange Policy

• We only replace items if they are defective or damaged.
• If you need an exchange, please contact us with your order details.

7. Order Cancellations

• Orders can be cancelled within 24 hours of placing the order.
• Once the order is shipped, it cannot be cancelled.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

• Email: info@deergayustore.com
• Phone: +94 71 844 9073
• Address: Katugaha waththa, 98 Imaduwa Road, Ahangama