1. Order Processing Time

• All orders are processed within 1–3 business days after confirmation.
• Orders are not processed on Sundays or public holidays.
• If there is a delay due to high order volume or unforeseen circumstances, we will notify you.

2. Shipping Rates & Delivery Time

🚚 Sri Lanka Delivery

• Standard Delivery Time: 2–5 business days
• Shipping Charges: Calculated at checkout or fixed rate (if applicable)

🌍 International Shipping (if available)

• Delivery time varies between 7–21 business days depending on the destination.
• Shipping charges will be calculated at checkout.
• Customers are responsible for any customs duties or taxes.

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this tracking number to monitor your delivery status.

4. Delivery Delays

While we aim to deliver on time, delays may occur due to:

• Weather conditions
• Courier service issues
• Customs clearance (for international orders)

We appreciate your patience in such situations.

5. Incorrect Address

• Please ensure your shipping address is correct before placing your order.
• We are not responsible for orders delivered to incorrect addresses provided by customers.

6. Failed Delivery Attempts

• If delivery fails due to customer unavailability, the courier may attempt redelivery.
• Additional charges may apply for repeated delivery attempts.

7. Damaged or Lost Packages

• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
• We will investigate and provide a suitable solution (replacement or refund).

8. Contact Us

If you have any questions about your shipment, feel free to contact us:

• Email: info@deergayustore.com
• Phone: +94 71 844 9073
• Address: Katugaha waththa, 98 Imaduwa Road, Ahangama